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Your privacy is critically important to us. This Privacy Policy explains how Cart Rocket Pro collects, uses, stores, and protects your personal information when you use our website and services.

1. Information We Collect

We collect personal information you provide directly, including your name, email address, phone number, shipping address, and order details. We may also collect limited technical information such as IP address, browser type, and website usage data.

2. How We Use Your Information

• Process, manage, and deliver your orders
• Send order confirmations and delivery updates
• Provide customer support and resolve queries
• Improve our website, products, and services
• Send promotional offers and updates with your consent

3. Order and Delivery Information

We use your shipping and contact details only to process your orders, coordinate deliveries, and provide a smooth shopping experience.

4. Payment Information

Cart Rocket Pro currently offers Cash on Delivery (COD) as a payment option. We do not collect, store, or process credit card, debit card, or online payment information.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to remember your preferences, improve website performance, and understand how visitors interact with our website.

6. Data Protection

We take reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

7. Sharing of Information

We do not sell, rent, or trade your personal information. Your information may only be shared with trusted service providers involved in order processing and delivery.

8. Marketing Communications

With your permission, we may send newsletters, promotional emails, and special offers. You can unsubscribe from marketing communications at any time.

9. Your Rights

You have the right to access, update, correct, or request deletion of your personal information by contacting our customer support team.

10. Policy Updates

Cart Rocket Pro may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page.

By using Cart Rocket Pro, you agree to the following Terms and Conditions. Please read these terms carefully before accessing or using our website and services.

1. Acceptance of Terms

By accessing or using Cart Rocket Pro, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website.

2. Account Responsibility

You are responsible for maintaining the confidentiality of your account information and ensuring that all details provided during registration or checkout are accurate and complete.

3. Product Information

We make every effort to provide accurate product descriptions, images, prices, and availability. However, minor variations may occur, and Cart Rocket Pro reserves the right to correct errors or update information without prior notice.

4. Orders and Confirmation

All orders placed through Cart Rocket Pro are subject to availability and confirmation. We reserve the right to accept, cancel, or modify orders in certain circumstances.

5. Payment Terms

Cart Rocket Pro currently supports Cash on Delivery (COD) payments only. Customers are responsible for providing accurate delivery information and accepting the order at the time of delivery.

6. Shipping and Delivery

Delivery times may vary depending on location, product availability, and external factors. Cart Rocket Pro is not responsible for delays caused by shipping partners or circumstances beyond our control.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy. Customers must ensure that returned products meet the eligibility criteria mentioned in the policy.

8. Intellectual Property

All content on Cart Rocket Pro, including logos, text, graphics, images, designs, and other materials, is owned by Cart Rocket Pro and protected under applicable copyright and intellectual property laws.

9. User Conduct

Users agree not to misuse the website, provide false information, attempt unauthorized access, or engage in activities that may harm Cart Rocket Pro or its customers.

10. Limitation of Liability and Updates

Cart Rocket Pro is not responsible for indirect, incidental, or consequential damages arising from the use of our services. We reserve the right to update these Terms and Conditions at any time, and changes will be effective once posted on this page.

We want you to be completely satisfied with your purchase. Our Return & Refund Policy is designed to provide a simple, fair, and transparent return experience for our customers.

1. Return Window

Customers may request a return within 7–14 days from the date of delivery, depending on the product category. Items must be unused, undamaged, and in their original condition.

2. Return Eligibility

To be eligible for a return, products must be unused, unwashed, in original packaging, with all tags, accessories, and proof of purchase included.

3. Eligible Products

• Home Essentials products within the return period
• Personal Care products that are unopened and unused
• Pet Care products that are sealed and unused
• Non-perishable Food & Beverage items as applicable
• SaaS subscriptions within the eligible cancellation period

4. Non-Returnable Items

• Gift Cards and Memberships after activation
• Opened personal care and hygiene products
• Perishable food items
• Personalized or customized products
• Items marked as final sale

5. Product Condition Requirements

Returned products must be in the same condition as received. Products showing signs of use, damage, missing parts, or altered packaging may not be accepted.

6. Return Request Process

To initiate a return, customers must contact our support team with their order number, product details, and reason for return. Our team will guide you through the return process.

7. Return Approval

All returned items will be inspected after receiving them. Returns will be approved only if they meet our eligibility requirements.

8. Refund Process

Once a return is approved, refunds will be processed within 5–7 business days. Since Cart Rocket Pro supports Cash on Delivery (COD), refund arrangements will be communicated through our customer support team.

9. Exchange Policy

Product exchanges may be available depending on product availability and category restrictions. Customers can contact our support team to request an exchange.

10. Shipping and Return Charges

Return shipping charges may apply depending on the reason for return and product category. Customers will be informed about any applicable charges before processing the return.